FAQ
📦 Orders & Shipping
Q1: Where does BuyLaa deliver?
We currently deliver across Pakistan.
Q2: What are the shipping charges?
We offer free shipping on orders over PKR 2,999. For orders below this amount, shipping fees are PKR 249.
Q3: How long will my order take to arrive?
Orders are typically delivered within 7–15 business days. Delivery times may vary depending on your location and product availability.
🔄 Returns & Exchanges
Q4: What is your return policy?
We accept returns within 7 days of delivery for items that are unused and in their original packaging. Please note that certain items, such as personal care products, may not be eligible for return due to hygiene reasons.
Q5: How do I initiate a return or exchange?
To start a return or exchange, please contact our customer service team at Email:support@buylaa.com or Phone: +92 344 2431612 with your order details and reason for return. We'll guide you through the process.
💳 Payments & Security
Q6: What payment methods are accepted?
We accept Cash on Delivery (COD), Easypaisa and Jazzcash. All transactions are secured to ensure your personal information is protected.
Q7: Is my payment information secure?
Absolutely. We use industry-standard encryption and security protocols to protect your payment information.
🛍️ Products & Availability
Q8: Are all products in stock?
Product availability is indicated on each product page. If an item is out of stock, you can opt to be notified when it's back in stock.
Q9: Do you offer warranties on products?
Warranty information varies by product and is provided on the respective product pages. If you have specific questions, feel free to contact our support team.
Customer Support
Q10: How can I contact BuyLaa for assistance?
You can reach our customer support team via: Call or Whatsapp +92 344 2431612
or email us at support@buylaa.com
Available on our website during business hours
Q11: What are your customer service hours?
Our support team is available Monday to Friday, 10:00 AM to 6:00 PM (PKT).
