Return Policy

Return Policy

At BuyLaa, we strive to provide a smooth and reliable online shopping experience. However, we understand that things may occasionally go wrong. To help resolve such situations, we have a clear return and cancellation policy in place.

Return Eligibility

To initiate a return, customers must submit a Return Merchandise Authorization (RMA) request and agree to the conditions outlined below.

  • RMA requests must be submitted within 2 days of receiving the product.
  • Returns requested after this window may not be accepted.

Cancellation Policy

  • Orders can be canceled free of charge if the cancellation request is received before the order is dispatched.
    Please email us at support@buylaa.com with your Order Reference Number to cancel.
  • If the order has already been shipped, a 30% restocking fee will apply.
  • If the order has been delivered but you have changed your mind:
    • Do not open the packaging.
    • Arrange for the return within 30 working days.
    • The item must be unopened, unused, and in its original packaging with all tags and labels intact.

Return Conditions

  • All returned items must be in new, resalable condition with original accessories, manuals, and packaging.
  • The customer is responsible for:
    • Shipping the product back to BuyLaa.
    • Paying for return shipping.
    • Insuring the shipment against loss or damage during transit.
      BuyLaa will not be held liable for items lost or damaged in return transit.

Note: Orders shipped directly by the manufacturer are non-cancellable and non-returnable.

Non-Faulty Returns

If you wish to return a product that is not defective, and BuyLaa agrees to accept it:

  • The product must be returned within 30 working days with prior written approval from BuyLaa.
  • Items must be unopened, with the manufacturer’s seal intact, and in resalable condition.
  • A 30% restocking fee applies on all non-faulty returns, unless BuyLaa shipped an incorrect item.
  • Incorrectly shipped items must be returned to their original condition, or the restocking fee will still apply.

Original Condition Reminder

Please ensure:

  • Warranties, software, manuals, and accessories are returned in original packaging.
  • Items are repackaged carefully, similar to how they were received, to avoid any damage in transit.

How to Request a Return (RMA)

If your product is defective or you believe there is a material issue:

  1. Contact BuyLaa Support to request an RMA number and return instructions:
    • 📧 Email: support@buylaa.com
    • ☎️ Phone: +92 213 2400579
    • 📱 WhatsApp: +92 314 8045090
    • 🕐 Customer Support Hours: Mon–Sat | 10:00 AM – 6:00 PM
  2. Returns made without an RMA number or proper approval will not be processed.

Physical Return Address

BuyLaa
Office # 905, 9th Floor, Uni Centre
I.I Chundrigar Road, Karachi, Sindh, Pakistan